Last updated: August 8, 2026
All online orders are fulfilled from JPI’s Accomac, Virginia location.
The Floyd location does not fulfill online orders.
Orders are typically processed within 2–3 business days after receipt.
Processing may take longer during seasonal peaks, periods of high demand, severe weather, agricultural preparation cycles, holidays, or carrier disruptions.
Processing time is separate from carrier transit time.
Customers will receive a shipping confirmation with tracking information when tracking is available. Please allow 24–48 hours for tracking information to update after receiving the shipping confirmation.
Customers are responsible for providing a complete and accurate delivery address.
If you discover an address error, contact orders@jpibiodynamics.org as soon as possible. JPI cannot guarantee that an address can be changed after an order enters fulfillment.
Additional shipping charges may apply if an order is returned or redirected because the customer supplied an incorrect or incomplete address.
Most domestic orders are shipped using USPS Priority Mail or UPS Ground, depending on the weight, destination, and contents of the package.
Once shipped, domestic orders usually arrive within 3–7 business days.
Delivery estimates are provided for convenience and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside JPI’s control may affect delivery.
Shipping rates are calculated at checkout based on package weight, destination, and shipping method.
Free domestic economy shipping is available for eligible orders valued at more than $250 after discounts and before taxes and shipping charges.
Free shipping:
Applies only to eligible domestic economy-shipping orders.
Does not apply to Tree Paste orders.
Does not apply to expedited shipping.
Does not apply to international orders.
JPI does not currently offer expedited or overnight shipping through the online store.
If you need an order urgently, contact orders@jpibiodynamics.org before placing the order. JPI cannot guarantee that expedited arrangements will be available.
International shipping is currently limited.
Customers outside the United States should contact orders@jpibiodynamics.org before placing an order to discuss product availability, shipping estimates, costs, and possible import restrictions.
International customers are responsible for applicable customs duties, taxes, import fees, brokerage charges, permits, and destination-country requirements.
Customs processing may delay delivery.
JPI cannot guarantee that every product may be imported into every country. Customers are responsible for confirming applicable import and agricultural-input requirements before ordering.
Some biodynamic preparations may require seasonal shipping windows or temperature-sensitive handling.
To protect product quality, JPI may:
Delay shipment during extreme heat or cold.
Recommend a shipping method based on the destination and climate.
Contact the customer before shipment when special timing or coordination is needed.
Customers are responsible for monitoring available tracking information and arranging for secure receipt of their packages.
A carrier’s delivery scan does not always identify the precise placement of a package.
If tracking shows a package as delivered but it cannot be located:
Check the delivery area and mailbox.
Ask household members or neighbors.
Contact the carrier using the tracking number.
Contact JPI if additional assistance is needed.
Inspect your order when it arrives.
If it is damaged, incomplete, or incorrect, notify JPI within seven days of delivery.
Email orders@jpibiodynamics.org and include:
Your name and order number.
A description of the problem.
Photographs of the product and packaging when available.
Any relevant carrier information.
Keep the product and packaging until JPI confirms whether they are needed for a claim, replacement, or return.
JPI will review the circumstances and provide an appropriate replacement, refund, credit, carrier claim, or other resolution.
An order is not considered lost solely because it arrives after an estimated delivery date.
If a shipment appears lost, contact the carrier using the tracking number. Then contact orders@jpibiodynamics.org if additional assistance is needed.
If a shipment is returned because of an incorrect address, failed delivery, refusal, unpaid customs charges, or failure to collect the package, JPI will contact the customer when possible.
Additional shipping charges may be required to resend the order.
Refunds for returned packages are governed by our Refund Policy. A refund may exclude original shipping charges and costs resulting from the failed delivery except where prohibited by law.
The Josephine Porter Institute
23344 Decormis Street
Accomac, VA 23301
The Josephine Porter Institute
PO Box 507
Accomac, VA 23301, USA
The Josephine Porter Institute
652 Thompson Road SE
Floyd, VA 24091, USA
The Floyd location does not fulfill online orders or receive merchandise returns.
Order, shipping, and return questions: orders@jpibiodynamics.org
General questions: info@jpibiodynamics.org
Office phone: (540) 745-7030
