Refund policy

REFUND POLICY

Last updated: August 8, 2026

The Josephine Porter Institute for Applied Biodynamics (“JPI”) offers a 90-day money-back guarantee on eligible biodynamic preparation products.

Requesting a Return

To request a return, email orders@jpibiodynamics.org within 90 days of delivery. Include your order number, the product you wish to return, and the reason for the return.

Please wait for return instructions before mailing anything. Returns sent without first contacting JPI may be delayed or may not qualify for a refund.

Approved returns should be sent to the address provided in your return instructions.

For UPS, FedEx, or other carriers that deliver to a physical address:

The Josephine Porter Institute
23344 Decormis Street
Accomac, VA 23301

For returns sent through USPS:

The Josephine Porter Institute
PO Box 507
Accomac, VA 23301

Do not send returns to the Floyd location.

Customers are responsible for return-shipping costs unless the product arrived damaged, defective, incomplete, or incorrect. Original and expedited shipping charges are not refundable unless required by law or the return resulted from a JPI error.

We recommend using a trackable shipping service. JPI cannot guarantee receipt of a return sent without tracking.

Return Eligibility

To qualify for a return:

  • The return request must be made within 90 days of delivery.

  • The customer must provide proof of purchase or an order number.

  • The product and any remaining contents must be returned when requested.

  • The return must follow the instructions provided by JPI.

JPI may decline a return involving misuse, unauthorized resale, excessive depletion of the product, or failure to follow the return instructions.

Final-Sale Items

Books, calendars, periodicals, DVDs, downloadable materials, digital products, gift cards, donations, and other publications are final sale unless they arrive damaged, defective, incomplete, or incorrect.

Products identified as final sale on their product pages are also not returnable except when required by law.

Damaged, Defective, Incomplete, or Incorrect Orders

Inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact orders@jpibiodynamics.org within seven days of delivery.

Include:

  • Your name and order number.

  • A description of the problem.

  • Photographs of the product and packaging when available.

  • Any relevant carrier information.

Keep the product and packaging until JPI confirms whether they are needed for a carrier claim, replacement, or return.

JPI will review the issue and provide an appropriate replacement, refund, credit, or other resolution.

Refunds

After an approved return is received and inspected, JPI will notify you whether the refund has been approved.

JPI generally processes approved refunds within five business days. Refunds will be issued to the original payment method.

Banks and payment providers may require additional time to post a refund. JPI does not control their processing times.

If you have not received an approved refund after allowing reasonable processing time, contact your bank or payment provider before contacting JPI.

Exchanges

For exchange assistance, contact orders@jpibiodynamics.org.

Depending on product availability, JPI may arrange an exchange or ask you to return the original item and place a new order.

Contact

Order and return questions: orders@jpibiodynamics.org

Office phone: (540) 745-7030